How does Cloto work?

Quick and simple. Select your pickup date and number of Clo-Totes or Clo-Bags. Confirm the order and place the Clo-Totes or Clo-Bags on your doorstep. Don’t worry, we’ll drop your starter Clo-Totes or Clo-Bags before your first pickup. Done, quick and simple.

When do I get my Clo-Tote or Clo-Bag back?

Cloto operates on efficiency and wants you to focus on what’s important to you. Don’t keep looking out the window, track it in the app. 2 day delivery for wash orders (weather permitting). Dry cleaning orders may take up to 3 days.

What areas do you serve?

We currently serve most of the areas in East GTA, but we’re always expanding. Just download the Cloto App to see if we service your area.

What services does Cloto provide?

We provide a door-to-door wash, dry, and fold service for items you would typically wash at home plus large items like comforters and blankets. We also provide dry cleaning and commercial laundry services. For more information about commercial laundry pricing, please email info@cloto.ca

What items do you accept for washing/drying?

We accept any items normally washed at home plus large items like comforters and blankets. We also accept pillows, duvets, duvet covers, and non-rubber backing bath mats. Please do not send items requiring special care like cashmere sweaters and fine silks. Such items may be damaged in a wash and fold service. Instead, use our dry cleaning service for specialty items.

Do I need to be home?

Nope. Set it and forget it at your doorstep for pickup. Clo-Totes and Clo-Bags will be dropped at the same spot upon delivery. You can always track your Clo-Tote’s progress in the app (by clicking on the order card).

What do I put my clothes in?

Cloto provides starter Clo-Totes and Clo-Bags to all our subscribers. Place your items in the Clo-Tote or Clo-Bag and let Cloto handle the rest. Purchase additional Clo-Totes for $14.99 or Clo-Bags for $4.99. Please make sure the Clo-Tote lids are closed flat and Clo-Bags are zipped up.

What is Cloto’s standard for washing?

We strive to wash your clothes like mom does! If you’re not satisfied, we would love to make it up to you. Please contact customer service at customercare@cloto.ca. Please keep in mind we are a mass laundry service and can not accommodate special care instructions, i.e. hang dry or delicate cycles for individual items.

Can I select wash preferences?

At this time, we don’t offer selection of preferences. Our staff is trained to select the most appropriate cycle for your garments based on the type of load received. If you have any questions, feel free to contact customercare@cloto.ca.

Do you provide dry cleaning services?

Yes! Yes, we do. Some dry clean items may be reclassified to the most appropriate item category upon pickup. You will be charged for dry clean items once your order has been collected and inventoried by our staff. Some items not be listed in the app. Unsure if we accept an item? Email us at customercare@cloto.ca.

Where does my tote go?

Your Clo-Totes go through an in-house wash process, only handled by our trained Clo-Techs (staff) to ensure quality and care.

How am I billed?

You are billed every 4 weeks for subscription plans. Pay-per-use orders and overages are charged at pickup time. Dry clean orders are billed after pickup once they have been inventoried.

When will I be billed?

Your credit card will be charged every 4 weeks. If your payment fails, an email notification will be sent. You can always update your payment info through the Cloto app. We bill every 4 weeks, so that you aren’t left without clean clothes during those 5 week months.

How do I pay?

Using Stripe as our secure payment processor, we accept all major credit cards and visa debit. Just add your card during signup or update it later under “Plans & Pricing” menu of the app.

How do I change my services?

You can upgrade, downgrade, or cancel your subscription plan at any time in the app or by contacting customercare@cloto.ca.

I forgot something in my tote!

Our Clo-techs are trained to spot (large) items not intended for wash. We’ll place these items back in your tote. However, we cannot guarantee item retrieval nor are we liable for damage to garments caused by small items like gum, slime, or candy left behind in pockets or in the tote. Please remove items not intended for wash.

What if I miss my pickup?

No problem, we won’t charge you for a missed pickup attempt if you’re on a subscription plan. Just schedule a pickup for the following week. Remember, orders can be placed up to 4 weeks in advance through the Cloto app. You can also purchase additional clo-totes and send them out for wash. You will only be charged an overage once you go over your monthly allowance of tote washes (Light Load – 2 tote washes, Regular Load – 4 tote washes, Large Load – 8 tote washes, XL Load – 12 tote washes).

Can I schedule an order at a different address?

If you have moved, no problem. You can change your address in the profile section of the Cloto app. Your weekly pickup day may change.

Should I be worried about my privacy?

Absolutely not. Your Clo-Totes and Clo-Bags are anonymized and tracked via QR code technology so that no one, including our Clo-Techs (fancy word for laundry staff), know the source of the Clo-Totes and Clo-Bags.

What if I’m missing a garment?

We employ QR code technology to ensure your Clo-Totes and Clo-Bags, and the items within, never get lost or mixed with anyone else’s. If you feel something is missing, feel free to contact customer support at customercare@cloto.ca and we’d be happy to address your concerns.

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