How does Cloto work?

Quick and simple. Select your pickup date and number of Clo-Totes or Clo-Bags. Confirm the order and place the Clo-Totes or Clo-Bags on your doorstep. Don’t worry, we’ll drop your starter Clo-Totes or Clo-Bags before your first pickup. Done, quick and simple.

When do I get my tote back?

Cloto operates on efficiency and wants you to focus on what’s important to you. Don’t keep looking out the window, track it in the app. 2 day delivery guaranteed for residential customers (weather permitting).

What areas do you serve?

We currently serve most of the areas in East GTA, but we’re always expanding. Just download the Cloto App to see if we service your area.

What services does Cloto provide?

We provide a door-to-door wash, dry, and fold service for items you would typically wash at home plus large items like comforters and blankets. We also provide dry cleaning services.

What items do you accept for washing/drying?

We accept any items normally washed at home plus large items like comforters and blankets. We also accept pillows, duvets, duvet covers, and non-rubber backing bath mats. Please do not send items requiring special care like cashmere sweaters and fine silks. Such items may be damaged in a wash and fold service. Instead, use our dry cleaning service for specialty items.

Do I need to be home?

Nope. Set it and forget it at your doorstep for pickup. Clo-Totes and Clo-Bags will be dropped at the same spot upon delivery. You can always track your Clo-Tote’s progress in the app (by clicking on the order card).

What do I put my clothes in?

Cloto provides starter Clo-Totes and Clo-Bags to all our subscribers. Place your items in the Clo-Tote or Clo-Bag and let Cloto handle the rest.

What is Cloto’s standard for washing?

We strive to wash your clothes like mom does! If you’re not satisfied, we would love to make it up to you. Please contact customer service at customercare@cloto.ca. Please keep in mind we are a mass laundry service and can not accommodate special care instructions, i.e. hang dry or delicate cycles for individual items.

Can I select wash preferences?

At this time, we don’t offer selection of preferences. Our staff is trained to select the most appropriate cycle for your garments based on the type of load received. If you have any questions, feel free to contact customercare@cloto.ca.

Do you provide dry cleaning services?

Yes! Yes, we do.

Where does my tote go?

Your Clo-Totes go through an in-house wash process, only handled by our trained Clo-Techs (staff) to ensure quality and care.

How am I billed?

You are billed every 4 weeks for subscription plans. Pay-per-use orders and overages are charged at pickup time.

When will I be billed?

Your credit card will be charged approximately 24 hours before the beginning of your cycle so that in case it fails, you’ll have time to update your billing info before your pickup day. We also bill every 4 weeks, so that you aren’t left without clean clothes during those 5 week months.

How do I pay?

Using Stripe as our secure payment processor, we accept all major credit cards. Just add your card during signup or update it later under “Plans & Pricing” menu of the app.

How do I change my services?

You can upgrade, downgrade, or cancel your subscription plan at any time in the app or by contacting customercare@cloto.ca.

I forgot something in my tote!

Our Clo-techs are trained to spot (large) items not intended for wash. We’ll place these items back in your tote. However, we cannot guarantee item retrieval nor are we liable for damage to garments caused by small items like gum, slime, or candy left behind in pockets or in the tote. Please remove items not intended for wash.

What if I miss my pickup?

No problem, we won’t charge you for a missed pickup attempt if you’re on a subscription plan. Just schedule a pickup for the following pickup day for your area. Remember, you can place orders up to 4 weeks in advance.

Can I schedule an order at a different address?

If you have moved, no problem. You can change your address in the profile section of the app menu.

Should I be worried about my privacy?

Absolutely not. Your Clo-Totes and Clo-Bags are anonymized and tracked via QR code technology so that no one, including our Clo-Techs (fancy word for laundry staff), know the source of the Clo-Totes and Clo-Bags.

What if I’m missing a garment?

We employ QR code technology to ensure your Clo-Totes and Clo-Bags, and the items within, never get lost or mixed with anyone else’s. If you feel something is missing, feel free to contact customer support at customercare@cloto.ca and we’d be happy to address your concerns.

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