Contact Business inquiries: info@cloto.ca Customer Support: customercare@cloto.ca Help desk: 1 (855) 286-4336 M-F, 9am-5pm EST
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What is Cloto’s standard for washing? We promise to wash just as good as you do at home. If you’re not satisfied, we would love to make it up to you. Please contact customer service at customercare@cloto.ca. Keep in mind we are a mass laundry service and can not accommodate special care instructions, i.e. hang dry or delicate cycles. Can I select wash preferences? At this time, we don’t offer selection of preferences. Our staff is trained to select the most appropriate cycle for your garments based on the type of load received. Do you provide dry cleaning services? Currently we do not offer dry cleaning services. Where does my tote go? We don't outsource cleaning! This means your totes go through an in-house wash process, only handled by our trained Clo-Techs (staff) to ensure quality and care.
CLEANING
How does Cloto work? Quick and simple. Select your pickup date and number of totes. Confirm the order and place the tote on your doorstep. Don't worry, we'll bring your starter tote(s) before your first pickup. Done, quick and simple. When do I get my tote back? Cloto operates on efficiency and wants you to focus on what's important to you. Don't keep looking out the window, track it in the app. 2 day delivery for most areas. What areas do you serve? We currently serve the following cities in Durham region: Pickering, Ajax, Whitby, and Oshawa. What services does Cloto provide? We provide a pickup, wash, dry, fold and delivery service for items you would typically wash at home plus large items like comforters and blankets. What items do you accept for washing/drying? We accept any items normally washed at home plus large items like comforters and blankets. We also accept pillows, duvets, duvet covers, and non-rubber backing bath mats. Please do not send items requiring special care like cashmere sweaters and fine silks as drying such items may cause damage for which Cloto would not be liable. Do I need to be home? Nope. Set it and forget it at your doorstep for pickup. Totes will be dropped at the same spot upon delivery. You can always track your tote’s progress in the app (by clicking on the order card). What do I put my clothes in? Cloto provides starter totes to all our subscribers. Place your items in the tote and let Cloto handle the rest.
YOUR FIRST TOTE
BILLING & PAYMENTS
How am I billed? You are billed every 4 weeks for subscription plans. Pay-per-use orders are charged at the time of the order. When will I be billed? Your credit card will be charged approximately 48 hours before the beginning of your cycle so that in case it fails, you'll have time to update your billing info before your pickup day. We also bill on 4-week cycles, that's every 28 days, so that you aren't left without clothes during those 5 week months. How do I pay? Using Stripe as our secure payment processor, we accept all major credit cards. Just add your card during signup or update it later under “Plans & Pricing” menu of the app. How do I change my services? You can upgrade, downgrade, or cancel your subscription plan at any time, hassle-free.
ORDERS & CONCERNS
I forgot something in my tote! Oh no! Our Clo-techs are trained to spot (large) items not intended for wash. We'll place these items back in your tote. However, we cannot guarantee item retrieval nor are we liable for damage to garments caused by small items in particular like gum or candy left behind in pockets or in the tote. Please remove items not intended for wash. What if I miss my pickup? No problem, we won't charge you if you're on a subscription plan. Just schedule a pickup for the following pickup day. Remember, you can place orders 4 weeks in advance. Can I schedule an order at a different address? If you have moved, no problem. You can change your address in the profile section of the app menu. Should I be worried about my privacy? Absolutely not. Your totes are anonymized and tracked via QR code technology so that no one, including our Clo-Techs (fancy word for laundry staff), know the source of the totes. What if I’m missing a garment? We employ QR code technology to ensure your totes, and the items within, never get lost or mixed with anyone else’s. If you feel something is missing, feel free to contact customer support at customercare@cloto.ca and we'd be happy to address your concerns.
How Can We Help? Find answers to commonly asked questions below
What is Cloto’s standard for washing? We promise to wash just as good as you do at home. If you’re not satisfied, we would love to make it up to you. Please contact customer service at customercare@cloto.ca. Keep in mind we are a mass laundry service and can not accommodate special care instructions, i.e. hang dry or delicate cycles. Can I select wash preferences? At this time, we don’t offer selection of preferences. Our staff is trained to select the most appropriate cycle for your garments based on the type of load received. Do you provide dry cleaning services? Currently we do not offer dry cleaning services. Where does my tote go? We don't outsource cleaning! This means your totes go through an in-house wash process, only handled by our trained Clo- Techs (staff) to ensure quality and care.
CLEANING
How does Cloto work? Quick and simple. Select your pickup date and number of totes. Confirm the order and place the tote on your doorstep. Don't worry, we'll bring your starter tote(s) before your first pickup. Done, quick and simple. When do I get my tote back? Cloto operates on efficiency and wants you to focus on what's important to you. Don't keep looking out the window, track it in the app. 2 day delivery for most areas. What areas do you serve? We currently serve the following cities in Durham region: Pickering, Ajax, Whitby, and Oshawa. What services does Cloto provide? We provide a pickup, wash, dry, fold and delivery service for items you would typically wash at home plus large items like comforters and blankets. What items do you accept for washing/drying? We accept any items normally washed at home plus large items like comforters and blankets. We also accept pillows, duvets, duvet covers, and non-rubber backing bath mats. Please do not send items requiring special care like cashmere sweaters and fine silks as drying such items may cause damage for which Cloto would not be liable. Do I need to be home? Nope. Set it and forget it at your doorstep for pickup. Totes will be dropped at the same spot upon delivery. You can always track your tote’s progress in the app (by clicking on the order card). What do I put my clothes in? Cloto provides starter totes to all our subscribers. Place your items in the tote and let Cloto handle the rest.
YOUR FIRST TOTE
BILLING & PAYMENTS
How am I billed? You are billed every 4 weeks for subscription plans. Pay-per-use orders are charged at the time of the order. When will I be billed? Your credit card will be charged approximately 48 hours before the beginning of your cycle so that in case it fails, you'll have time to update your billing info before your pickup day. We also bill on 4-week cycles, that's every 28 days, so that you aren't left without clothes during those 5 week months. How do I pay? Using Stripe as our secure payment processor, we accept all major credit cards. Just add your card during signup or update it later under “Plans & Pricing” menu of the app. How do I change my services? You can upgrade, downgrade, or cancel your subscription plan at any time, hassle-free.
ORDERS & CONCERNS
I forgot something in my tote! Oh no! Our Clo-techs are trained to spot (large) items not intended for wash. We'll place these items back in your tote. However, we cannot guarantee item retrieval nor are we liable for damage to garments caused by small items in particular like gum or candy left behind in pockets or in the tote. Please remove items not intended for wash. What if I miss my pickup? No problem, we won't charge you if you're on a subscription plan. Just schedule a pickup for the following pickup day. Remember, you can place orders 4 weeks in advance. Can I schedule an order at a different address? If you have moved, no problem. You can change your address in the profile section of the app menu. Should I be worried about my privacy? Absolutely not. Your totes are anonymized and tracked via QR code technology so that no one, including our Clo-Techs (fancy word for laundry staff), know the source of the totes. What if I’m missing a garment? We employ QR code technology to ensure your totes, and the items within, never get lost or mixed with anyone else’s. If you feel something is missing, feel free to contact customer support at customercare@cloto.ca and we'd be happy to address your concerns.
Contact Business inquiries: info@cloto.ca Customer Support: customercare@cloto.ca Help desk: 1 (855) 286-4336 M-F, 9am-5pm EST
Social
How Can We Help? Find answers to commonly asked questions below