What if I’m missing a garment?
We employ matrix barcode technology to ensure your totes and the containing items never get lost. If you feel something is missing, feel free to contact customer support at firstname.lastname@example.org and we'd be happy to address your concerns.
I forgot something in my garment pockets?
No problem! Our Clo-techs are trained to spot items not intended for wash. We'll place these items in a ziploc bag in your tote.
What if I miss my pickup?
No problem, we won't charge you if you're on a subscription plan. Just send that tote on your next free pickup day.
Can I schedule an order at a different address?
If you have moved, no problem. You can change your address in the profile section of your account menu.
Can I select preferences for my order?
At this time, No. We use proprietary solvents that are 100% biodegradable and green friendly without any scents. Once we develop sustainable organic alternatives for scent, we’ll introduce them into our product line and allow you to select a preference.
Can I place pickup/delivery notes in my order?
Yes! If the side door is your main door, you can mention that in the driver instructions section when you confirm your order.
Should I have some privacy concerns?
Absolutely not. Your totes are anonymized and tracked via QR code technology. No one, not even our Clo-Techs know the source of the totes.
Should I be worried about safety and hygiene?
No more than you would be when eating out or buying food from the supermarket. In fact, we handle and clean your items in a more sanitary environment than your typical laundry room. Remember, your items are always iso-washed and never in contact with anyone else's.